1. Accessing and Enabling Patient Reviews
Patient reviews can be managed from the Settings area of your AesthetiDocs account.
How to Access Customer Reviews
To access the review settings:
Go to Settings.
Open External Booking Settings.
Select Customer Reviews.
This will open your Reviews Dashboard.
How to Enable Reviews
To turn patient reviews on:
Go to the Reviews Dashboard.
Use the toggle in the top-right corner to enable reviews.
Once enabled, AesthetiDocs can begin collecting reviews after eligible treatments.
As reviews are collected, they will appear in the dashboard table.
2. Managing Reviews in the Dashboard
The Reviews Dashboard allows you to view and manage the feedback patients have submitted.
What You Can Do in the Dashboard
From the dashboard, you can:
View all collected reviews.
Filter reviews by patient.
Review patient feedback.
Respond to reviews.
Manage how reviews appear on the booking system.
Responding to Reviews
You can respond directly to reviews from the dashboard.
When you reply to a review:
The response can be visible on your booking system.
Potential patients can see both the review and your clinic’s response.
This helps show that your clinic is active, responsive, and engaged with patient feedback.
3. Configuring Review Settings
The Advanced Settings area allows you to control which reviews are shown publicly and whether reviews are linked to individual practitioners.
How to Open Advanced Settings
To configure review settings:
Go to Customer Reviews.
Click Advanced Settings.
Update your preferred settings.
Click Save.
Choose Which Reviews Are Published
You can choose the minimum star rating required for reviews to appear on your booking system.
For example, you can choose to show:
Reviews with 2 stars or more.
Reviews with 3 stars or more.
Reviews with 4 stars or more.
This allows you to control which reviews are highlighted publicly on your booking platform.
Enable Practitioner Reviews
You can also enable reviews for individual practitioners.
When this is enabled:
Reviews are linked to the practitioner who performed the treatment.
Each practitioner can build their own review profile.
The clinic can still collect reviews for the business as a whole.
Practitioner reviews can appear during the booking journey.
This is especially useful for clinics with multiple staff members.
4. Setting Up the Review Request
The Configure section allows you to customise the review request that is sent to patients after treatment.
How to Configure the Review Request
To set up the review request:
Click Configure in the top-right corner.
Follow the setup form.
Add or update your clinic logo.
Review and edit the default wording.
Update button text if needed.
Choose which services should trigger review requests.
Choose when the review request should be sent.
Click Apply.
Use Continue to move through the setup steps.
Click Finish once complete.
Customising the Review Message
During setup, you can customise:
Clinic logo
Email wording
Text message wording
Button text
Default review request content
Services included in the review request
Timing of the request
AesthetiDocs includes default text, but this can be edited to match your clinic’s preferred tone of voice.
Choosing Which Services Trigger Review Requests
You can decide which services should send review requests after treatment.
This is helpful because you may not want to request reviews after every appointment type.
For example, you may want to exclude:
Consultation-only appointments
Repeat patient appointments
Specific services
Treatments where a review request is not appropriate
Only the services you select will trigger the review request.
Choosing When Review Requests Are Sent
By default, review requests are sent one hour after treatment.
This timing is useful because:
The patient has left the clinic.
Their experience is still fresh.
They may be more likely to leave feedback shortly after treatment.
You can schedule review requests to be sent up to 24 hours after treatment.
5. Choosing How Reviews Display Publicly
AesthetiDocs allows you to control how patient reviews appear on your public booking platform.
This is useful for privacy, data security, and GDPR considerations.
Patient Name Display Options
You can choose how the patient’s name appears with the review.
Options include:
Full name
First name only
Initials
Anonymous
A preview will show how the review will appear before you finish setup.
Additional Display Options
You can also choose whether to:
Show the star rating.
Hide the star rating.
Show the review text only.
Show the date posted.
Remove the date posted.
These settings allow you to control how much patient information is visible publicly.
6. Choosing the Sending Method
Review requests can be sent by email or text message.
Email Requests
Email requests can include:
Your clinic logo
Custom wording
A feedback request message
A button for the patient to leave a review
Text Message Requests
Text message requests can also be used if you want to encourage a higher response rate.
This can be useful because patients may be more likely to open and respond to a text message shortly after treatment.
7. Where Reviews Appear on the Booking Platform
Once reviews are enabled and configured, they can appear in multiple areas of your online booking system.
Reviews Page
AesthetiDocs provides a dedicated reviews page link.
You can:
Copy the reviews page link.
Paste it into your browser.
View the reviews currently displayed on your booking platform.
Booking Homepage
Reviews can appear at the bottom of your online booking homepage as a carousel.
This allows potential patients to see feedback before they begin booking.
Booking Journey
Reviews can also appear during the booking process, including at the bottom of the booking page.
Practitioner Selection Step
If practitioner reviews are enabled, reviews can appear under each practitioner during the practitioner selection step.
Patients may be able to:
View reviews linked to a specific practitioner.
Open individual reviews.
See reviews on the practitioner bio.
View clinic responses to reviews.
Need More Help?
If you have any questions about setting up or managing patient reviews, please contact our support team. We're glad to help.